The purpose of the RapiPlan™ Customer Service is to provide a central managed point for help request. NextLevel™ offers its' clients a professional support service for RapiPlan™ software product where there is a current maintenance agreement in place.
RapiPlan™ Customer Service request can be made three ways
When you call our RapiPlan™ Customer Service you will reach one of our friendly and information Customer Service representatives who may ask you a few questions to help provide the best service possible.
We will need to know:
- Company's Name
- Company Project Name
- RapiPlan™ Key
- The inquiry or problem in question
RapiPlan™ Customer Service goal is to respond to your inquiries within 24 hours
- Office hours are 8am to 5pm (PST) Monday thru Friday
- Weekends leave a voicemail, or email the NextLevel™ Customer Service and your inquiry will be handled within 24 hours
- Request submitted via email will be responded within 24 hours